Digital One from Intracat Systems
Change routine maintenance into
preventive maintenance with
Digital One Managed Services
from Intracat Systems.
Deploying patches, managing
antivirus updates, removing spyware,
temp file deletion,
monitoring backups, and help
desk services can now be
handled "behind the scenes" leaving
you free to manage your business.
With Digital One we handle
all
of your IT support needs for one low
rate - no hourly charges, no remote
fees, no additional cost to you. The
only charges we add are for
hardware/software purchases and a
flat fee trip charge if you require
onsite support services. That's it -
there is nothing else to pay! Call
for service as many times as you
like for covered systems and we'll
fix them for no additional charge.
No time limit, no overages, no
hassles. One call, we'll do it all!
Digital One
Managed Services Include:
- Digital One Technology
Platform with Client Web Browser
Access
- 24x7 Network Operation
Center Preventive Maintenance
Team
- 24x7 Network Operation
Center Remote Service Request
Team
- 24x7 Network Operation
Center Monitoring and Alert Team
- US Based Help Desk Team
Staffed by L1 and L2 Engineers
- Remote Access via LogMeIn &
Remote Desktop Protocol
- Antivirus and Spyware
Protection
- Toll Free Client Support
Number
- Security Patch Management
- Monthly Service Reporting
Highlights
Intracat System's Network Operations
Center (NOC) technology provides
24x7 visibility of Windows based
desktops, laptops, and servers. The
NOC schedules and performs proactive
service to address preventative
maintenance duties at specified
intervals. The result is a reduction
in your operational expenses because
you no longer have to utilize staff
resources to handle the day to day
maintenance duties associated with
updating antivirus signatures,
scanning and removing spyware,
updating critical security patches,
cleaning temporary files, and
addressing service issues. In
addition, Intracat Systems delivers
comprehensive reports each month
detailing system inventory (software
and hardware) and preventative
maintenance activities performed on
all covered systems.
Digital
One Monthly Rates
$ 39.95 Per Microsoft
Workstation
$249.95 Per Microsoft Windows
Standard Server
$349.95
Per Microsoft Windows Small Business
Server
Digital
One Contract Terms
A minimum of six covered systems are
required for Digital One Managed
Services. The six systems may be any
combination of workstations and/or
servers, however a minimum of one
server is required. A flat rate trip
charge is assessed for all onsite
service calls to your location
(determined by the total mileage
from Intracat Systems business
office to your location). Within the
greater Houston area the minimum
trip charge is $50 and the maximum
trip charge is $75. Hardware and
software purchases required for
service are not covered under this
contract. Digital One contracts are
for a minimum term of three (3)
months and require 30 days written
notice to cancel. Unless notified in
writing by either party, the
contract will automatically renew at
the end of the contract term.
Payment for your total monthly
premium is due on the first of the
month with payment in full required
before any services are performed.
Payments received after the 10th of
the month will incur a late payment
penalty of the greater of $25 or 3%
of the total due. In addition to
your first months payment, a deposit
equal to one full month of service
is required. The deposit requirement
will be waived if payment by credit
card with rebilling permission is
authorized in writing.
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